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Resin Flooring Surrey
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Privacy Policy

Introduction

At Resin Flooring Surrey, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

1. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, and property type (residential/commercial).
  • Contact Data includes email address, telephone numbers, and postcode/address.
  • Project Data includes details about the service you require, floor area, and specific messages regarding your project.
  • Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, operating system, and platform.

2. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity, Contact, and Project Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you request a quote or contact us.
  • Automated technologies. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns using essential cookies.

3. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you (e.g., providing a quote or installing a floor).
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

4. Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. Typically, enquiry data is retained for 2 years, whilst project and warranty records are kept for 10 years.

5. Disclosures of your personal data

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and secure.

6. Your legal rights

Under UK GDPR, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

7. Contact details

If you have any questions about this privacy policy or our privacy practices, please contact us at: info@resinflooringsurrey.co.uk.